RETURNS
We sincerely hope you continue to enjoy your Wilding™️ products. However, if you find that a product does not meet your expectations, we are here to help. Our returns policy ensures a smooth process for refunds or exchanges, in line with the instructions outlined below. Please note that the benefits provided under this policy are additional to the rights and remedies available to you under applicable law, including the Australian Consumer Law. Your satisfaction is important to us, and we are committed to making your experience as seamless as possible.
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We will provide you with a refund of the original purchase price or an exchange upon return of the products if the product was purchased within 30days of return.
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Proof of purchase can take the form of a receipt (paper or electronic) or a bank statement, or if your purchase was recorded against your customer profile, it can be found in our system.
If you do not have any proof of purchase, we would be pleased to coordinate an exchange for alternative products of equal or greater value via our online store with the difference paid by the customer.
All refunds will be processed via the original payment method. -
Products purchased from our online store may be refunded as outlined below.
Where the original purchase was made using a credit/debit card, you may return the products:through the online store by contacting us to request a return.
To contact our online store, please visit our contact page, select ‘Returns & Exchanges’ from the drop-down menu and complete the form, ensuring the online order number of the purchase (provided in the order confirmation email) is included.
Upon receipt of an online return request, our customer service consultants will provide you with instructions for returning the products at the expense of the consumer. A refund will be processed upon receipt of the returned products via the method of original payment.Please allow up to 5 working days for the funds to present on a statement.
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Products may be exchanged for any products up to the purchase value of the returned products. Any additional amount owing beyond the value of the returned products must be paid by the customer.
To exchange products purchased from our online store, in accordance with the terms of this Policy, we request that you either:contact our online store to request a return as per the above guidance and complete the purchase of alternative products online.
Products to be exchanged must not be open, used or damaged in any way to receive an exchange.
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Due to different currencies, prices and taxation laws, we are unable to coordinate a refund for any Wilding™️ products outside of Australia that has been purchased.
SHIPPING
Shipping timeframes are approximate and cannot be guaranteed. Orders placed after 12pm on a Friday, or during the weekend, will be processed the following business day. Please note that business days are defined as Monday to Friday, excluding Public Holidays. During peak periods, further processing delays may be experienced, which could affect delivery times. It is advisable to be mindful of these timeframes when placing your order to ensure a smoother delivery experience.
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Yes! We ship globally. Note that prices will be displayed in the destination’s currency. If you cannot find your preferred destination, regrettably we do not ship to that country at this time.
At checkout, enter your own details under the "billing address" section and the recipients details under the "shipping address section".
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We accept PO Box and Parcel Locker addresses for all Australia Post deliveries.
If your order is being shipped with StarTrack, Toll, or Direct Couriers, a physical mailing address will be required.
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All prices on the Wilding™️ website are inclusive of GST.
The GST amount will be displayed on the invoice accompanying your shipment email.
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Please contact us below if you wish to cancel or amend your order. While we cannot guarantee changes can be made, we will do our utmost to assist you with any requests for orders that have not yet been processed. Your satisfaction is important to us, and we appreciate your understanding.
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While we aim to ensure that all orders are delivered within our communicated timeframes, external factors may impact your delivery. Please refer below if your order is not received.
LATE ORDER:
Most late parcels arrive within 5 business days of their expected delivery date. If your delivery is taking longer than expected, please check the below before initiating an investigation:
Verify delivery address
Confirm the delivery address details are correct. This will be listed in your order confirmation email or verified by our Customer Service team. If you are sending your order to a gift recipient, please ensure the receiver's details match what you have entered at checkout.Card or notification received
Your parcel may have been delivered to the Post Office or a collection point. Please check if a notification card was left on your premises, or if you've received an email, app or SMS notification.Delivered to a safe place
Check if your item has been left in a safe place. This could be under or behind something on your delivery premises, or in your mailbox.Known service delays
Interruptions to dispatch timeframes will be communicated on our website, and any carrier interruptions will be listed on the relevant carrier websites.